Terms & conditions.
Thank you for choosing Ichiban Garments. To ensure a smooth production process and avoid misunderstandings, please read the following terms and policies carefully. By placing an order and submitting the required down payment, you acknowledge that you have read, understood, and agreed to these terms.
Order confirmation
An order is considered confirmed only after the required down payment has been received and all order details have been finalized and approved. This includes the design, garment specifications, sizes, colors, quantities, logo placement, and any customization requested by the client.
Down payment policy
A down payment is required before production can begin.
Once your down payment has been received, we immediately reserve production slots, purchase materials, and allocate resources specifically for your order. Because all products are custom-made, down payments cannot be refunded for any reason, including but not limited to change of mind, order cancellation, event postponement, incorrect information provided by the client, or failure to complete the remaining balance.
Design approval
Clients are responsible for reviewing and approving all designs before production begins. Please ensure that all names, logos, colors, sizes, spelling, and other details are accurate. Once production has started, changes may no longer be possible or may result in additional charges and extended production time.
Production timeline
Production begins only after the required down payment has been received and the final design has been approved.
The production period provided is an estimate only and is not guaranteed. While we always do our best to complete orders within the estimated timeframe, production may be completed earlier than expected or may be extended due to factors such as order quantity, design complexity, material availability, supplier delays, peak production periods, machine maintenance, weather conditions, or other unforeseen circumstances beyond our control.
We appreciate your understanding that estimated completion dates should not be considered guaranteed delivery dates.
Returns, exchanges & cancellations
Because every garment is custom-made specifically for each client, we do not accept returns, exchanges, or cancellations due to change of mind, incorrect sizes provided by the client, color preference, design changes after approval, or event cancellations.
Manufacturing defects
If you believe your order has a manufacturing defect, please notify us within 3 days of receiving your order. We will inspect the item and, if the issue is determined to be caused by our production process, we will provide an appropriate resolution such as repair or replacement.
Remaining balance
The remaining balance must be paid before shipment or upon pickup unless otherwise agreed. Orders may be withheld until full payment has been received.
Client responsibilities
Clients are responsible for providing complete and accurate information, including sizes, names, artwork, logos, delivery details, and special instructions. Ichiban Garments will not be held responsible for errors resulting from incorrect or incomplete information provided by the client.
Color & material disclaimer
Actual fabric colors, embroidery thread colors, and printed colors may vary slightly due to monitor settings, lighting conditions, fabric dye lots, and normal manufacturing tolerances.